Tesway Revises Pedal Assist Sensor Maintenance and Aftersales Standards
Tesway has issued maintenance and replacement guidance for the pedal assist sensors (PAS) used across its electric bicycle lineup, setting out model-matching rules and after-sales terms for one of the powertrain's most sensitive components. The sensor reads pedaling cadence and triggers motor assistance, which makes its condition a direct factor in ride quality and system reliability. The company said the revised parts-supply process is intended to deliver more precise repair support and longer coverage for riders.
Component selection and compatibility
Because the sensor governs when and how much power the motor delivers, correct model selection is critical. Tesway notes that electric bicycle models differ in motor connectors and signal protocols, so a replacement sensor must correspond exactly to the vehicle's model before any installation work begins.
To enforce technical compatibility, the company applies a model-matched distribution policy. When a customer orders a specific sensor variant, Tesway supplies the corresponding motor core components alongside it. The bundled approach is designed to prevent installation failures caused by mismatched parts and to restore the drivetrain to factory performance standards after repair.
Under that policy, the sensor and the accompanying motor components are treated as a single matched set rather than interchangeable spare parts.
After-sales service and warranty terms
Tesway has published the service standards that apply to sensor replacement, covering warranty length, payment options, response times and transit protection. The terms are summarized below.
| Service item | Details |
|---|---|
| Warranty period | Two-year coverage for manufacturing defects and quality issues |
| Payment methods | Klarna, PayPal, Visa and Mastercard, including installment options |
| Response time | Customer inquiries answered within 24 hours on business days |
| Shipping protection | Transit insurance covering loss, theft or damage in transit |
The two-year warranty applies to manufacturing defects and quality problems that arise during normal use, and is positioned around rider safety. Detailed conditions are set out in the after-sales terms supplied with each product.
Shipping and installation notes
Tesway warehouses schedule dispatch the day after an order is confirmed. For the European Union, shipments mainly move through TRUCKING/GEL logistics services with an estimated delivery window of three to seven business days. Customers who do not receive a parcel within that period are advised to follow up through official support channels.
Before fitting a sensor, riders should verify the vehicle model in detail. Because the component is tied directly to motor output, Tesway recommends that any technical uncertainty during installation be raised with the after-sales team first, so that improper handling does not damage the hardware.
The guidance applies to the full electric bicycle range, with compatibility determined by the individual model rather than by a universal fitment.
